FAQ

DEVICE AND ACTIVATION

DOES SOMEONE NEED AN APP TO SCAN A LIFEKEY DEVICE?

No. Most smartphones can scan Lifekeys without the assistance of an app. The device will load the Public Lifekey Profile Page in an emergency or otherwise.  However, older iPhones (manufactured before 2018) require the Lifekey app to enable scanning. For the full experience and functionality, Lifekey devices are best used in conjunction with the Lifekey app. 



DO I NEED THE LIFEKEY APP TO USE THIS?

To set-up your device you'll need to download the Lifekey app (available for Android and iOS) in order to connect to and manage your Lifekey wearable devices. Follow the onscreen instructions to set up your profiles and add devices.



WHAT VERSION OF IOS WORKS WITH LIFEKEY?

iOS 11 and iPhone 7 and up are compatible with Lifekey. iPhone 7 was the first iPhone that had the capability to read NFC outside of Apple Pay. 



CAN I ADD/MANAGE MY CHILD'S PROFILE?

Yes, to add additional profiles! Click on the plus "+Person" icon from the home screen to add their profile. Once the profile is complete you can then scan a wearable and assign a profile you want to associate with that wearable. If you added the wearable before adding the profile, remove the wearable, add the profile, and re-add the wearable. 



CAN I HAVE MULTIPLE PROFILES TIED TO MY ACCOUNT?

Yes! Lifekey is designed with the family in mind, but you can use it however you'd like (teams, clubs, groups, etc.,). There are two ways add people to your Lifekey Account. You can simply add a Profile that you will manage (great for kids and pets without their own smartphones). Or, you can invite someone to connect with your Profile. For example, a spouse, older child or perhaps an employee. This way, they can manage their own account, but you can be connected via the app to receive check-ins or emergency notifications when their devices are scanned.
 



DOES LIFEKEY WORK WITHOUT AN APP?

Yes. Lifekey devices are programmed to load Profiles without an app. However, some older iPhones are unable to scan on their own and require an app to launch the scanner. You can download the app here



IS MY DEVICE WATERPROOF?

Yes, all Lifekey devices are designed and built to withstand outdoor pursuits as well as daily use.



CAN I HAVE MULTIPLE DEVICES?

Absolutely! We've designed Lifekey to work as a wearable ecosystem. Wear your Smart Strap one day and your Lifekey enabled jacket the next. Every device is accessible via the Lifekey app where it can be managed and deactivated/reactivated.



HOW DOES SOMEONE KNOW TO SCAN A LIFEKEY?

We're working hard to educate first responders and medical professionals about Lifekey. It's also helpful to let people around you or your loved one know what Lifekey is and how to use it. People like teachers, coaches, friends and parents are great people to share Lifekey with.


DO ALL PHONES READ LIFEKEY?

Most newer smartphones do. iPhones 7 and up with at least iOS 11 are compatible with Lifekey. Here is an updated list for every device.



CAN A MAGNET OR SIMILAR DELETE OR REMOVE ACCESS TO MY LIFEKEY DEVICE?

No.



DOES IT NEED BATTERIES? 

Most Lifekey wearable devices use NFC technology which does not require consistent power to operate. This means you don't need batteries. 



ARE THERE ANY HEALTH RISKS ASSOCIATED WITH RADIO WAVES FROM THIS DEVICE?

Lifekey devices use the low-end of the electromagnetic spectrum. The waves coming from readers are no more dangerous than the waves coming to your car radio.




LIFEKEY DATA ACCESS

HOW DOES LIFEKEY PROTECT MY DATA FROM BEING ACCESSED BY JUST ANYONE?

A Lifekey Connect profile can only be accessed by scanning a specific Lifekey device. If you've chosen to lock your profile, only your basic information will be displayed. The user will need to "Request Permission" to access additional health data. That can be granted by you or your Lifekey contact in an emergency or otherwise.



WHAT DO I DO IF IT'S LOST?

From the app, you can simply disable access to your profile. This will render it inaccessible. (See below).



CAN I DISABLE ACCESS TO MY PROFILE INFORMATION?

Yes, you control when your Lifekey data is accessible and when it is not at any time. On wearables screen in the Lifekey app, click on the three dots next to the device you want to turn on/off and slide the toggle to indicate on/off. You should now see if the wearable is set to Public (data will show if scanned) or Private (data will NOT show if scanned).



DO I NEED A SUBSCRIPTION?

Nope. We plan to introduce more functionality and features within the app down the road that may require a subscription, but we’ll let you know if we do!



HOW DOES A FIRST RESPONDER ACCESS MY HEALTH DATA IN AN EMERGENCY?

First responders are trained to look for medical bracelets and other potential markers. The Lifekey symbol and ICE white color has been designed to serve as an indicator. When scanned with a smartphone, the device will load the Lifekey Profile and data immediately. If they are using an older iPhone, they will likely need the app installed to activate the scan. (Newer phones have this functionality built-in). For your healthcare provider, you can simply share access with them for a predetermined amount of time.



HOW DO I TELL IF MY LIFEKEY HAS BEEN SCANNED?

Each device has a scan history with details of each scan instance. On the wearable screen in the Lifekey app, click on the three dots next to the wearable you want to see the scan history for. Then, click on “Scan History” to reveal a list of all the scans and details for each scan of that device.



WHAT ABOUT HIPAA?

Lifekey does not qualify as a covered entity under the Health Insurance Portability and Accountability Act. However, we take very seriously the security of your data and align our practices with industry security standards and HIPAA compliance. Data stored in Lifekey is encrypted in transit and at rest. The user controls the data that is entered into Lifekey and if the data is available to be shared. The user can remove their data at any time. In order to access the data a device must be scanned and all scans of the data are tracked and made available to the owner of the data. 



WARRANTY AND RETURNS

HOW DO I REPLACE A LIFEKEY DEVICE?
It's critically important that your Lifekey devices remain a constant source of data and peace of mind for you. We encourage you to check your Lifekey device from time to time by scanning it with your smartphone. If for some reason it doesn't work, you can easily replace the device by purchasing a new one from our website and linking it to your Lifekey Connect account. If the device is less than a month old, send it to us and we'll replace it at no cost to you.